ABOUT

In pursuance to the new regulation of the University Grants Commission, New Delhi (UGC) to install an online system to lodge complaints against the instances of caste based discrimination, an online portal has been developed for the use of students/faculty/non-teaching staff of the Institute. They may register their grievances and concerns regarding SC/ST/OBC discrimination and any kind of caste related injustice online, so as to avail proper solutions for the inconveniences they had experienced.

Students, Faculty or other staff, who belongs to SC/ST/OBC only, can login and raise a complaint regarding a discrimination based on caste and will be referred as ‘Complainant’ and the person or group against whom, the complaint is raised will be referred as ‘Complainee’.

There are four types of user roles in CBDC.

  • Complainant: the person who feels discriminated based on his/her caste and likes to raise a complaint. A Complainant can be a student, a faculty or any other staff of the institute
  • Complainee: the person, group or department against whom the Complainant likes to raise a caste-based discrimination complaint. A Complainee can be a student, a faculty or any other staff or even a group or department of the institute.
  • Nodal Officer: the designated Liaison from the institute who responds to the Complainant by way of interacting with the Complainee and related groups/departments, taking necessary action, resolving and closing the complaint to the full satisfaction of the Complainant . Currently Joint Registrar, Dr. Panneer Selvam has been designated as the Nodal Officer for the complaints raised by the Faculties/Staff and Prof. C Jayabaskaran as the Nodal Officer for the complaints raised by the Students.
  • System Administrator: the person responsible for support and maintenance of the Master Data, system parameters, and overall administration of the CBDC system.

Access and Login Instructions

The application can be accessed through a direct link “Complaints” at the bottom of the IISc Website landing page [ https://www.iisc.ac.in/complaints-related-to-caste-based-discrimination/]

The complainants and Nodal Officer need to use their IISc (Active Directory) Email Id (Example: abcd@iisc.ac.in) and password to log in to the application.

Registering a new Complaint

  • After successful log in, the user will be directed to the ‘Register Complaint’ screen.
  • Complainant can register a complaint using ‘Register Complaint’ screen.
  • After successful submission of a complaint, the user will receive an acknowledgement email of the complaint with a ticket number for future reference and tracking.

Viewing the status of previous Complaints

In the ‘Register Complaint’ screen, there is a hyperlink for viewing the status of previous Complaints . By clicking the hyperlink the user can see the complete list of complaints raised by him/her earlier with the ticket number, Nodal Officer’s actions, status and other details.

Nodal Officer’s Actions

  • The Nodal Officer is responsible for taking necessary action after necessary due-diligence. Complaints registered against Students and Faculty/Staff are handled by two different Nodal Officers as mentioned earlier.
  • The respective Nodal Officer receives a system generated automated email when a complaint is registered.
  • After logging in, Nodal Officer will see “Complaint List” screen containing the complaints raised by only those complainants, whom he/she is supposed to respond to.
  • The Nodal Officer can filter the complaints by typing the search keywords in the space provided below the headers. Filters are provided for selected headers only.
  • List of complaints can be downloaded to an excel file, by clicking on the “Excel image” at right top corner.
  • The Nodal Officer must click on the ticket number to view a complaint details and can respond accordingly.
  • The Nodal Officer can update the complaint by entering the comments in the current response. Action history of the complaint can be seen in Previous Response. The Nodal Officer can change the status of the complaint. Finally click on submit to save the updated details.

Complaint report screen

The Nodal Officer can view and save the “Action Taken Report” for a particular time period as required.

Contact For Support

The Nodal Officer can view and save the “Action Taken Report” for a particular time period as required.For Application support, contact ' Support DIGITS ' or dial +(91) 80-2293 3631 (x3631).